Welcome.

Before you enter our Website and use its Services or make purchases in the online store, we invite you to consult the Terms and Conditions and make sure that you agree with them.

Browsing and using our site automatically means the unconditional acceptance of these terms by the visitor / user and you are legally bound by the Terms of Use and all the terms and conditions contained or mentioned in our online store.

In case of disagreement with any of these Terms and Conditions of our online store, you must not access or use this online store.

Our company reserves the right to change or modify these terms and conditions of electronic transactions, at its sole discretion. The amended Terms of Use are valid from their publication. By continuing to access or use the Web Site after the announcement, you are deemed to have accepted these modifications. We encourage you to keep up to date with all applicable terms and conditions, and to check the contents of these pages for any changes.

Our company reserves the right to restrict, deny or terminate the access of anyone to the online store without notice at any time and for any reason at its sole discretion.

Our company reserves the right at any time, unjustifiably and without prior notice to the user to cancel, suspend or terminate the operation of the website / online store or certain Services or the marketing of certain products.

License

Any use, reproduction, republishing, copying, storage, sale, execution, storage, translation, modification in any way, in part or in summary of the content of the website and the services offered on it, without the prior written permission of the company is expressly prohibited. us.

It is allowed the individual storage and copying of parts of the content of our website on a simple personal computer for strictly personal use, without the intention of commercial or other exploitation and always under the condition of indicating its source, without this meaning in any way granting copyright property.

Prices

The prices quoted do not include tax. Shipping costs are charged to the Customer and are calculated automatically depending on the weight of the products at the end of the order.

Our company reserves the right to change the prices of the products of the online store without notice. It does not have the right to change the prices on orders that have already been sent to our online store.

Availability

We execute your order within our available stocks.

Right of withdrawal

According to the provisions of article 4 par. 10 of law 2251/1994 (Government Gazette 191 A '/ 16 November 1994) in combination with the Joint Ministerial Decision (K.Y.A.Z1-891 / 30.8.2013), the The consumer has the right to withdraw unreasonably from the distance purchase of a product within an exclusive period of fourteen (14) calendar days. In this context, within fourteen (14) working days from the date of receipt you have the possibility to return the purchased products only if they are in exactly the same condition in which they were received and provided that they are accompanied by all the necessary documents proving the your transaction. The costs for the return of products by mail, courier or transport company on the site of our company. are not covered by the company and are borne entirely by the sender / customer. It is pointed out that the responsibility for loss, damage or destruction of the product lies with the customer until the receipt of the product by the company. Before each return, it is recommended to contact the Customer Service department of our company.

Returns-changes

The products travel at a cost, risk and responsibility on behalf of the customer. No refunds will be accepted, except for the goods in this invoice.

Product return can be made in cases where the order is executed incorrectly by our store, in case of delivery of an item other than the one ordered by type or quantity. 

In this case, the customer must request their return, by appointment by phone or in writing via the e-mail form "Product Return" of our website, stating the details of the order. The return is made by the same courier where the order was sent at our expense, when the mistake is made by us. Product returns are not accepted if we have not been notified first. Only returned products that are in excellent condition in their original packaging with full contents (accessories, instructions for use, etc.) will be accepted. Products must be returned in non-defective (broken) and complete condition. In case they are not returned within the time limit of 15 days from receipt, then the company has the right not to accept the return and therefore to refuse the replacement.

In all cases, the return of the product to be changed must be done together with all the documents that accompanied the product and its complete packaging.

All Product Returns are at the customer's expense. Returns with our charge are made only when a mistake is made by us.

The return of the products will be done in the same way that the product was received by the customer.

In case of return of the products, and provided that they have been previously received and checked by the company, then the return is accepted.

In case of sending a defective product, the customer has the right to request their return, after consultation by phone, or in writing via the e-mail form "Return of products" of our website, stating the details of the order. Once received and inspected by the company, it is replaced immediately. Our company undertakes to cover the total amount of its return and re-shipment of the correct / non-defective product.

Cancellation Policy

The order is canceled in the following cases:

Before the order is completed, during the electronic process, you can go back ("back") and remove the quantities of products from your cart by clicking on the "remove" button.

If the online order has been completed, the user - customer is entitled to cancel his order, within the above period of 24 hours, if the item has not yet been executed and has not been delivered (ie a tax document has not been issued), you can call our company and give the details of your order and we will undertake the cancellation of your order.

Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user - customer will be responsible for damages caused by the cancellation of the order.

Warranty-Return-Repair-Replacement

Products that are under warranty and are damaged are sent to our company for initial repair or replacement (if they can not be repaired), by appointment via e-mail at service@vitolighting.com. Shipping and return shipping costs the customer.

A copy of the receipt or invoice must be sent along with the customer's name, address and telephone number.

Warranty period

The warranty period is mentioned in the details on each product, varies and is proportional to its type.
The guarantee is valid from the date of purchase of the product and occupies Greek territory.

Our company will examine if the product is covered by the warranty and if the defect of the product or its component is found, it will ensure the correction or repair of the problem. If necessary, it will change the defective part. In case the product no longer belongs to the series of products that our company markets, then it will take care to replace it with another product with similar characteristics.

Warranty terms

The warranty is valid from the original date of purchase of the product. In order to verify the date of purchase, it is necessary to keep the proof of purchase, as it is the only proof of the date purchased. The warranty does not cover damage resulting from poor assembly, misuse or storage, lack of cleanliness or scratches / bumps or any other type of accident

General rights

In addition to the rights provided by the guarantee, all rights applicable to consumers are recognized in each case by the existing provisions and laws relating to the contract of sale.

Newsletters - Newsletters Contact

If you have any questions please contact us using the contact form on the "Contact" page.

The sending of newsletters - newsletter from the Terms of Use is done only to the subscribers who have chosen